Salesforce is making another move to turn its “agentic enterprise” vision into reality — this time by acquiring Qualified, a long-time partner focused on AI-driven sales engagement.
Announced this week, the deal brings Qualified’s real-time AI agents directly into Salesforce’s Agentforce platform. These agents specialize in the early stages of customer interaction — chatting with site visitors, qualifying leads and routing conversations — automating a category of work that still clogs up service and sales workflows. For Salesforce, it’s a way to expand AI-driven pipeline generation without overhauling its platform, since Qualified was already built natively for the ecosystem.
This acquisition is about shifting how teams work. The company is leaning into agent-first solutions that let GTM teams scale more efficiently — not by adding headcount, but by automating what used to be manual. And that reflects a broader trend: buyers now expect AI to be part of the experience from the first click.
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“The agentification of the enterprise continues to accelerate,” Steve Fisher, president and chief product officer, Salesforce, said in a release. “By integrating Qualified’s agentic marketing expertise into Agentforce, we will enhance our ability to offer autonomous pipeline generation and empower our customers to scale their revenue teams with agent-first solutions that drive efficient growth.”
Qualified’s integration into Agentforce means Salesforce customers will soon have more support for handling repetitive inbound traffic, structuring qualification flows, and kicking off the right next steps — automatically. For Qualified, which was co-founded by Salesforce alumni, joining the mothership marks a return rather than a pivot.
The timing makes sense. GTM teams are under pressure to produce pipeline with fewer resources, and AI agents are emerging as a core solution. With this move, Salesforce is positioning itself not just as a CRM — but as the control center for a fully automated, AI-powered go-to-market engine.
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