Creating meaningful moments across the customer journey

May 8, 2026

Creating meaningful moments across the customer journey

At the May 2026 MarTech Conference, a panel of marketing leaders tackled a persistent industry friction: how brands can create personalized customer experiences without crossing the line into “creepy.” In the session, “Winning attention without losing trust: creating meaningful moments across the customer journey,” moderator Angela Vega, director of capabilities and operations at Expedia Group,

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Published by martech.org

Creating meaningful moments across the customer journey | The Gradient